NorvaPrivacy Policy
Last updated: 22 June 2026
This Privacy Policy explains how Norva (“Norva”, “we”, “us”) collects, uses, stores and deletes information when you use the Norva apps (Android phone/tablet and Android TV) and the Norva web app at norva.tv (together, the “Service”).
Norva is a media player, not a content provider. Norva does not supply, sell or host any channels, movies, series or streams. You connect a compatible media source that you own and are authorized to use. Any credentials or playlist links you add are used only to connect the Service to your source on your behalf.
1. Information we collect
| Category | Examples | Why |
|---|---|---|
| Account | Email address, display name, password (stored hashed by our auth provider) | Create and secure your account, sign you in |
| Media source settings | Provider host/username/password (Xtream), playlist (M3U) and TV-guide (EPG) URLs you choose to add | Connect the Service to the source you are authorized to use |
| Usage & preferences | Watch history and playback progress, favorites, audio/subtitle/genre preferences | Resume playback across your devices and personalize the experience |
| Devices & pairing | Trusted-device records, device tokens, pairing codes | Let your TV and phone share one account and sync playback |
| Entitlement / subscription | Subscription status and the store/provider that granted it (e.g. Google Play, Apple, Stripe) | Verify Norva access; we do not store card numbers |
| Technical | IP address, app version, device/model, basic logs and crash data | Deliver streams from your network, secure the Service, fix bugs |
| Downloads (on device) | Media you download is encrypted and stored only on your device | Offline viewing; this content is not uploaded to us |
2. How we use information
- To provide, maintain and secure the Service and your account.
- To connect the Service to the compatible source you choose to add.
- To sync playback progress, history and preferences across your devices.
- To verify your Norva access/subscription status.
- To diagnose problems and improve reliability.
We do not sell your personal information, and we do not use it for third-party advertising.
3. Sharing and processors
We share data only with service providers that process it on our behalf, under contract:
- Supabase — authentication and cloud database hosting.
- Cloudflare — web hosting and content delivery.
- Payment/store providers (e.g. Google Play, Apple, Stripe) — to confirm your subscription entitlement. Payments are handled by them, not by Norva.
- Your media source — when you ask the Service to connect, requests are made to the host you configured. You are responsible for that source and its terms.
We may disclose information if required by law or to protect the rights, safety and security of users and the Service.
4. Data retention
We keep account and usage data while your account is active. When you delete your account (see below) we delete or anonymize your personal data, except where we must retain limited records to comply with legal obligations. Downloaded media lives only on your device and is removed when you delete it or uninstall the app.
5. Your rights & deleting your account
You can access or update your information in the app, and you can request deletion of your account and associated data at any time:
- In the app: Settings → Account → Delete account.
- On the web: norva.tv/delete-account.html.
Depending on where you live, you may also have rights to access, correct, port or restrict processing of your data. To exercise them, contact us using the details below.
6. Security
Traffic to Norva’s cloud is encrypted in transit (HTTPS). Passwords are stored hashed by our auth provider. Offline downloads are encrypted on your device with a hardware-backed key where available. No system is perfectly secure, but we work to protect your data.
7. Children
Norva is not directed to children under 13 (or the minimum age in your country) and we do not knowingly collect their personal data.
8. International transfers
Your data may be processed in countries other than your own by the providers listed above, with appropriate safeguards in place.
9. Changes
We may update this policy. We will revise the “Last updated” date and, for material changes, provide a more prominent notice.
10. Contact
Operator: Norva .
Email: adrienhernandez20@gmail.com